Muda in the Business Case

BY GARY KAPANOWSKI AND BENJAMIN B. BENSON

To really capture the current scenario in the lean community, we turn to this age-old maxim: To be of use is useful; to show yourself to be of use is doubly useful. Lean practitioners are useful without a doubt, but when it comes to articulating things, such as the alignment to strategy, the quantification of operational gains in financial terms, or the value of the improved state versus previous levels, they struggle to truly show themselves “being of use.” Lean practitioners can greatly benefit from a streamlined business casing process that accurately and clearly captures value, aligns with strategy, and articulates financial gains.

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