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TWI Summit Agenda

The presentation team is made of up some of the most experienced TWI and Lean company practitioners and coaches. Learn from them during breakout sessions, but just as important, learn from them over coffee, lunch, or a hallway conversation.

To read session abstracts click here

SUNDAY

13 March

MONDAY

14 March

8:15-9:00AM

Registration + Networking Breakfast

9:00-10:30AM​

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Summit Welcome • Summit Hosts Roger Bilas & Amanda Ott

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Advanced Lean; TWI’s Tie In • Jim Huntzinger​

Author • Thought-Leader • President & Founder Lean Frontiers

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15 min Keynote • TWI Level Set

Oscar Roche • TWI Institute Australia and NZ

Tyson Ortiz

30 min keynote • Deploying JI – Biggest mistakes and lessons learned

Tyson Ortiz • Thought-Leader

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Hugh Alley

30 min keynote • Respect Your People by Eliminating Key Points

Mark Rosenthal + Hugh R. Alley • Authors • Thought-Leaders

10:30-11:00am

Networking Break

11:00-12:00 NOON

KEYNOTE SHORTS

Laura Murray

20 min keynote • The Wisdom of Toby Tortoise – Why it Pays to Go Slow to Go Fast when implementing TWI

Laura Murray • Thought-Leader

Betty Gratopp

20 min keynote • Zingerman’s Mail Order, Lean in a High-Variability Business

Betty Gratopp • Thought-Leader

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20 min keynote • TWI 2.0

Roger Bilas • Thought-Leader

NOON - 1:30 PM

Networking Lunch

1:30 - 2:30 PM

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YOU PICK • 60 MINUTE DISCUSSION ROOMS

Talk amongst yourselves...what's got you inspired, perplexed...what questions do you have? These Interactive sessions provide an opportunity to have deeper conversations with keynote presenters and networking with peers.

Tyson Ortiz

Keynote 1 Discussion Room • Tyson Ortiz

Author • Thought-Leader

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Keynote 2 Discussion Room • Mark Rosenthal

Author • Thought-Leader

Laura Murray

Keynote 3 Discussion Room • Laura Murray

Thought-Leader

Betty Gratopp

Keynote 4 Discussion Room • Betty Gratopp

Thought-Leader

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Keynote 5 Discussion Room • Roger Bilas

Author • Thought-Leader

2:30 - 2:45 PM

Networking Break

2:45 - 3:30 PM

ONE BIG THING

Breakout Room Report Out • What happened in your breakout room? Ahha Moments, still mulling something over, anything controversial?

3:30 - 4:00PM

CLOSING KEYNOTE

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Skip Steward

Author • Thought-Leader

4:30 – 6:30pm

After Hours with Mark Warren • Improvement Coach & Industrial Historian

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Annual TWI Geekfest

Mark Warren + Roger Bilas • Come one, come all, to the Annual TWI Geek Fest! This year Mark will reveal the most important things he's learned in the 40+ years he's been helping people and improving processes using TWI, lean, and a host of other methodologies. Together we can explore how to adapt these learnings to your situations. We are framing the format as a fireside chat with questions from the audience driving the direction of exploration. Roger Bilas will facilitate the event to drain as much of Mark's brain as we can. Light hor d'oeuvres will be available to tide you over until dinner. This is going to be fun!

After Hours workshop with Patrick Graupp • TWI Senior Master Trainer

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Standardized Work

Patrick Graupp

TUESDAY

15 March

8:15-9:00AM

Networking Breakfast

9:00 - 10:00 AM

OPENING REMARKS + KEYNOTES

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Welcome Back with Summit Hosts Roger Bilas & Amanda Ott

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25 min Keynote • TWI in the Age of COVID: Coping with “The Great Resignation” and the Empowered Worker

Patrick Graupp

Eleanor Glass MD

25 min Keynote • Impact of Lean/TWI on an Independent Primary Care Practice

Dr's Eleanor Glass + Lou Flaspohler

10:00 -10:15 AM

Networking Break

10:15 - 11:00 AM

Breakout Sessions • You Choose 1

Dave-Hyem

Leading Courageously + Compassionately

Dave Hyem

Bob Hesse

Pursuit of Excellence – Aligning People & Processes with PURPOSE

Bob Hesse

11:00 -11:15 AM

Networking Break

11:15 - 12:00 NOON

Breakout Sessions • You Choose 1

Kelly Still (1 of 1)
Bob Jones Jr_Standing

Process Design on a Budget

The Chef’s Garden Inc • Bob Jones Jr. + Kelly Still, Director of Quality Management

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Building Commitment for TWI Adoption

GE Renewable Energy • Abdul Alzindani

NOON - 1:30 PM

Networking Lunch

1:30 - 2:15 PM

Breakout Sessions • You Choose 1

Paul Everitt

How we used Kata to accelerate TWI: learnings from Bisley and INX

Paul Everitt, Operations Director at INX International UK

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Journey to Vertical Start-Up

E. & J. Gallo Winery • Celeste Ayers + Wes Rawlings

2:15 - 2:30 PM

Networking Break

2:30 - 3:15 PM

Breakout Sessions • You Choose 1

Raaghavan

Stepping up the TWI game with Standardization

Raaghavan Ventrakam + Luis Torres

Laura Murray

“If I had A Dollar” – Addressing with your teams how TWI DOES apply to their daily work

Laura Murray + Joy Fierro

3:15 - 3:30 PM

Networking Break

3:30 - 4:00 PM

Closing Keynote

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Foundations of Standardization pull in TWI Skills

Oscar Roche

OPTIONAL​

10-Hour “J” Trainings

TUES | WED | THURS

Job Instruction

TUESDAY

5:00-7:00PM

JI Session 1

WEDNESDAY

10:00-12:00PM

JI Session 2

1:30-3:30PM

JI Session 3

THURSDAY

8:00-10:00AM

JI Session 4

11:00-1:00PM

JI Session 5

TUES | WED | THURS

Job Relations

TUESDAY

5:00-7:00PM

JR Session 1

WEDNESDAY

10:00-12:00PM

JR Session 2

1:30-3:30PM

JR Session 3

THURSDAY

8:00-10:00AM

JR Session 4

11:00-1:00PM

JR Session 5

MON |TUES | WED

KATA Training

MONDAY

5:00-7:00PM

Session 1

TUESDAY

10:00-12:00PM

Session 2

2:00-4:00PM

Session 3

WEDNESDAY

9:00-11:00AM

Session 4

1:00-3:00PM

Session 5

Oscar Roche

TWI Institute Australia and NZ

About the Facilitator

Oscar Roche works closely with clients to realize organizational change, develop people capability and meet business improvement goals. He believes the long-term success of any business lies in the development of it’s people.

This belief, combined with extensive operations management experience, helps him add value to every organization he works with. Oscar holds a Bachelor of Applied Sciences. His diverse sector expertise includes training, logistics, FMCG, chemicals, beverages and food. Having run his own business and worked in various manufacturing roles for many years, he keenly appreciates the competing pressures modern firms face.

Patrick Graupp

Principal, Vice President & Senior Master Trainer
JI, JR, JM, JS, PS

About the Facilitator

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of thousands of certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 now in its Second Edition. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture published in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published in 2012 and now in its Second Edition, and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group a Shingo Research and Professional Publication Prize Recipient for 2015. His latest work is Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata published in 2020.

Paul Everitt

Paul Everitt

Operations Director at INX International UK

About the Facilitator

A focused leader & coach with an extensive background of over 30 years in manufacturing.