LFD Service - Karyn Ross - Lean Frontiers - Be Bold. Be Better.



Wrap Up and Review Session

Presented By:

Karyn Ross

Session Abstract:

Time to put everything together that was discussed today- Karyn will summarize, wrap up, review, and add her thoughts to the days sessions!

Learning Objectives:

In this session you will learn…

  • Review TWTSE principles
  • Why lean is as (or more) important in services than in manufacturing
  • Summarize and tie sessions together!

About the Facilitator:

Karyn Ross is the coauthor of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. She specializes in teaching organizations how to use creativity in combination with the ground-tested principles and practices of The Toyota Way. This powerful combination enables companies to continuously deliver the peak service experiences that retain current customers and attract new ones.

Although many lean consultants have transferred knowledge from manufacturing, she’s in the unique position of having spent her entire career in lean services. An experienced consultant, highly skilled coach and accomplished lean practitioner, she has successfully taught lean for services across all levels of the organization in service sectors as diverse as financial services, HR, transportation and retail.

Karyn loves to write and have been a regular contributor to Lean Leadership Ways Industry Week Blog and have published articles in The Lean Management Journal and Industrial Engineer magazine. She is also a practicing artist and blogs regularly about creativity and lean on my website: www.karynrossconsulting.com.