LFD Service - Noah Goellner - Lean Frontiers - Be Bold. Be Better.

 

 

Hennig’s Mission to Make Their Customers Successful

Presented By:

Noah Goellner

Session Abstract:

This presentation is about Hennig’s mission to make our customers successful. In it, you’ll learn how Hennig strives to achieve service excellence by following the 17 principles of the Toyota Way to Service Excellence. The presentation will touch on many of the principles in the book starting with Principle 1, Passionately Pursue Purpose Based on Guiding Principles. We’ll show you how, with help from Karyn Ross, Hennig took a step back and rediscovered the company’s true purpose so that we could move forward. Hennig’s focus on using scientific thinking and PDCA connected layers of challenges and aligned them all to our vision of Making Customers Successful.

Learning Objectives:

In this session you will learn…

  • How Hennig strives to achieve service excellence by following the 17 principles of the Toyota Way to Service Excellence
  • The learning will be focused heavily on the following 3 principles
    • Principle 1, Passionately Pursue Purpose Based on Guiding Principles
    • Principle 11, Developing a Deliberate Culture
    • Principle 16, Continuously Develop Scientific Thinking

About the Facilitator:

Noah Goellner is Vice President of Global Business Operations for Hennig Inc, a company that focuses on manufacturing products for machine protection, facility safety, chip removal, and enclosures. Noah started out working in the shop at 14 years old, and worked his way up through the company. His competitive nature caused him to challenge himself and the team to build Hennig’s products faster and better. This drive led him to study and learn about lean thinking and continuous improvement. While Noah’s lean focus started off in manufacturing, it soon spread to the entire enterprise. The Toyota Way quickly became a guiding light for the organization, and eventually became required reading for all managers. We’ve also applied lean, theory of constraints, six sigma, QRM (Quick Response Manufacturing), Toyota Kata, and the Toyota Way to Service Excellence. In 2017, Noah attended Katacon3 and met Karyn Ross. Karyn graciously agreed to become Noah’s coach, and with her help, we tied all of this thinking together and aligned it to our vision of “Making Our Customers Successful”. This dramatically accelerated company and personal growth, and has helped us get to where we are today.