That’s not Just a Janitor, That’s a Problem Solver
This presentation will discuss the application of Job Instruction and Standardized Work to ‘knowledge work’. The presenter draws on years of experience in knowledge work environments often found in office, services, and even many production environments. Helpful ‘key points’ are provided for the development of job breakdowns, and the job instruction process.
About the Facilitators:
Drew Locher, first became involved in the development and delivery of innovative Business Improvement programs while working for General Electric in the 1980s. Since leaving GE in 1990 and forming Change Management Associates, he has provided Operational Excellence consulting and organizational development services to industrial and service organizations representing a wide variety of industries including: Healthcare, Transportation, Distribution, Education, Financial Services and Manufacturing.
Drew helped the National Institute of Standards and Technologies’ Manufacturing Extension Partnership (MEP) develop a Lean University, providing training to approximately 1,000 MEP field engineers helping small to medium-sized manufacturers throughout the country. Since 2001, he has been a faculty member of the Lean Enterprise Institute (LEI) the not-for-profit organization of the co-author of “Lean Thinking”.
In 2004, Drew co-authored a book titled, “The Complete Lean Enterprise – Value Stream Mapping for Administrative and Office Processes”. The book won a 2005 Shingo Prize. In 2008 he published, “Value Stream Mapping for Lean Development”. His third book titled, “Lean Office and Service Simplified – the Definitive How-to Guide” is a 2012 Shingo Prize recipient. His latest book is “Unleashing the Power of 3P”.