2020 Mike & Ben Hoseus KEYNOTE - Lean Frontiers - Be Bold. Be Better.

Leading a Lean Culture across Generations

Presented By:

Mike & Ben Hoseus


Most everyone in the 21st century has heard the debate about the challenge of engaging their workforce – especially millennials. Organizations embarking on a Lean journey can become frustrated with the challenges of developing their people to make impactful and sustainable improvements.  Team members, especially millennials, are searching for more – having a clearly articulated purpose, working as part of a team, being fully engaged, seeing a clear development path, and feeling fulfilled through their job experience rather than solely financial incentives. The answer to this problem is simple, yet not easy. It is found by fostering a culture of continuous improvement with the purpose, people, and processes aligned to cultivate continuous problem-solving.


Learning Objectives:

  • Re-define the “4P” – Purpose, People, Process, Problem-Solving framework for engaging with team members across generations
  • Understand key components of establishing a culture of mutual trust, respect, and continuous improvement
  • Understand how to develop leaders who improve and sustain their processes and systems
  • Specify and understand the skills and behaviors required to build and manage a Lean system

About the Facilitators:

Mike Hoseus is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource experience to CQPO. CQPO is an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share Lean Quality philosophy and human resource practices with education, business, and community organizations. Mike is co-author with Dr. Jeffery Liker (Author of the Toyota Way) of Toyota Culture.

Prior to CQPO, Mike was a corporate leader for 13 years at Toyota Motor Manufacturing’s Georgetown, Kentucky, plant both in Human Resources and Manufacturing.

Mike currently supports organizations with Lean Culture transformations focusing on the roles of Executive Management and Human Resources and how the Quality People Value Stream integrates with the Operations Value Stream.

Ben Hoseuspartners with businesses and organizations as a consultant and advisor on the journey of continuous improvement. He is currently engaged with several manufacturing companies through his role with Process Capability Partners and Celerant Capital, based in the United States.

As a consultant and advisor, Ben has worked with multi-national corporations, small and medium-sized enterprises, and non-profit organizations across Australia, Asia, Africa, Europe, and the Americas. In addition to expertise in Business Analysis and Finance, he has experience in Operations and Supply Chain across a variety of sectors including food production, manufacturing, transportation, textiles, military apparel, tourism, and professional services.

Ben is currently pursuing a Masters in Global Supply Chain Management from the University of Southern California. Previously, he graduated with Bachelors of Arts in Accounting and Business Administration from Transylvania University in Lexington, Kentucky, USA. He has earned his CPA, CSCP, PBA, and PMP qualifications in the United States, and he holds a Graduate Certificate in Competitive (Lean) Systems & Practices from Swinburne University of Technology in Melbourne, Australia.

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