Toyota Kata- A case study on its impact on leading
Lisa Rose & Maureen Stock
In This Session You Will Learn…
About the Facilitator:
Maurene M. Stock, BSN, RN is a Senior Process Excellence Consultant working with teams using scientific (Lean) thinking and change management to improve processes at Mercy Health Muskegon. She has a BSN from Wayne State University and has been a registered nurse for over 30 years. Currently she is working with leadership and frontline staff on scientific problem solving through the coaching and improvement kata. Her passion for patient care and improving systems is applied in the focus areas of Rehabilitation Services and Inpatient Medicine Services within the healthcare system.
Mercy Health Muskegon is the largest employer in Muskegon County with over 3,700 associates and the largest health system along the lakeshore. Mercy Health Muskegon is a teaching hospital with more than 20,000 inpatient discharges, 2,200 births and 145,000 emergency/urgent care visits annually. The system has four hospitals (Mercy Campus, Hackley Campus, General Campus, and Lakeshore Campus, a critical access hospital) and 375 physicians. Currently, Mercy Health Muskegon is constructing a new patient tower and consolidating services to one building.