2019 Theresa Moore ~ So You Want to Change Your Culture - Lean Frontiers - Be Bold. Be Better.

So You Want to Change Your Culture

Presented By:

Theresa Moore


Many organizations assert that they want a culture of continuous improvement.  Establishing the vision is an important first step but is not enough for your organization to achieve it. You cannot dictate your culture, but you can create the right conditions to influence it.

During this 1-hour session, we will explore the differences between culture and climate.  We will expand on the common definitions of culture while exploring the concept of climate as observable habits.  Using the Culture-Climate Change Cycle, participants will learn how the climate of their organization influences the culture.  In order to create a culture of continuous improvement, organizations need to start with leadership behaviors that create the right environmental conditions.

We often want our people to grow but we do not foster the right conditions.  Plants require an environment with optimum conditions of sunlight, nutrients, moisture, etc. to prosper. As leaders we ask our people to grow and succeed yet we don’t think about the environmental climate needed for that growth.  We will explore how our behaviors need to change to achieve the desired continuous improvement culture change.


In This Session You Will Learn…

  • to be able to characterize the differences between Culture and Climate
  • to be able to describe the basic components of the Culture-Climate Change Cycle
  • to be able explain that a culture of continuous improvement requires changes to behaviors to create the organization climate for improvement.

About the Facilitator:

Theresa Moore is the Senior Manager at Catalysis where she helps healthcare organizations develop their improvement roadmaps.  Prior to joining Catalysis fulltime, Theresa spent 10 years in healthcare. She started with ThedaCare in their improvement office and later transitioned to operations where she was the System Director of Laboratories and Outreach business.

While Director, she led the strategic improvement initiative to optimize the laboratory value stream.  Partnering with the information technology department, she leveraged the installation of a new information system to create business informatics that supported the lean improvement journey.  Theresa returned to the ThedaCare Improvement Consultant role where she was responsible for coaching ThedaCare senior leaders, as well as improvement staff and teams in lean principles and methodologies.

Prior to ThedaCare, Theresa held numerous plant and quality leadership positions for a variety of manufacturers including Alcoa, PolyOne and General Electric. Theresa received a MBA from Brenau University, Gainesville, Georgia and a Bachelor of Science degree in Chemical Engineering from Clarkson University, Potsdam, NY.