2019 Diane McCutcheon~ Using Lean to develop people in Human Resources - Lean Frontiers - Be Bold. Be Better.

Using Lean to develop people in Human Resources


Presented By:

Diane McCutcheon & Karyn Ross


HR is often defined as ‘Human Resources’. However, unlike other ‘resources’ a company uses, (computers, photocopiers and the electricity to power buildings), people – the fabulous human beings – who make up all organizations, don’t ‘depreciate’ over time. In fact, they can ‘appreciate’ in value. In this session, you will learn how Algonquin College is using the AC Way to actively develop and engage people both within HR and across the wider organization so that they continue to appreciate in value for the their clients and the organization.


In This Session You Will Learn…

  • How lean helps us see and develop people not as resources but as human beings.
  • Why creating Human Relationships is the key to employee engagement.
  • Actual case study of Lean implementation through coaching in the HR department at Algonquin College, Ottawa, Canada

About the Facilitator:

Diane McCutcheon has worked in Human Resources for 24 years.  Within the last 20 years has held positions within management in HR.  As a Certified Human Resource Leader and Certified Human Resource Professional, she has maintained her good standing within the Canadian regulating bodies.  Diane currently holds the position of Acting, Vice President, Human Resources at Algonquin College.

Karyn Ross is the author of How to Coach for Creativity and Service Excellence and is the Shingo award winning co author of The Toyota Way to Service Excellence. An internationally acclaimed speaker, coach and consultant, Karyn is the owner of Karyn Ross Consulting.  Karyn has the joy and privilege of coaching Diane McCutcheon and other executives at Algonquin College.