2019 Jennifer Haury~ Lean Culture Shift- Lean Lessons from an Anthropologist - Lean Frontiers - Be Bold. Be Better.

Lean Culture Shift- Lean Lessons from an Anthropologist


Presented By:

Jennifer Haury

Session Abstract:

Building a lean organization is only 20% technical changes and 80% cultural changes. By intentionally focusing on the cultural and behavioral adaptations needed to sustain a continuous improvement culture, your results in solving problems and achieving new levels of performance.  This session will explore lessons on building a lean culture–how successful leaders have been intentional about building their organizational culture, from an anthropological perspective.

Learning Objectives:

“In this session you will learn…”

  • How to assess your current culture
  • How to intentionally define your desired culture
  • How to bridge the gap between target and actual

About the Facilitator:

Jennifer Haury has more than 25 years of experience in for-profit and not-for-profit health systems, including plan/payor, provider services, community services, and revenue cycle practice.  Her distinguished service includes national, integrated health systems, regional, integrated delivery systems, as well as small community-based healthcare organizations, all aimed at transforming healthcare in the US.  Jennifer has a lean/six sigma master black belt and has been applying lean methodologies in real time for the past 12 years.

As a practicing organizational anthropologist, Jennifer is passionate about ensuring sustainable change by collaboratively engaging key players to arrive at strategic solutions and helping them redesign their management practice to attain better long-term results after the initial successful implementation of change. Jennifer can quickly assess complex organizational, process, and people situations and bring together teams to implement enduring solutions. She is a collaborative leader who is motivated by the “Why” behind the “What” before delivering win-win solutions.   She enjoys exploring all elements of an organization’s culture, from the space and tools they use, to the processes for decision making and management practice, and helping organizations move from their current practice to the next evolution of healthcare transformation.

Jennifer’s specific areas of expertise include: continuous improvement methodologies, 3P/Human Centered Design, leadership coaching, strategic visioning and deployment, and ethnographic analysis/culture transformation. Jennifer is a skilled communicator with excellent written, verbal, and presentation abilities.

Jennifer is the CEO of All Angles Consulting, where she works with a small group of passionate, committed, dynamic, and experienced healthcare professionals. She leads and supports cultural transformation, human centered design, and optimization engagements with some of the industry’s most progressive hospitals and health systems.  Jennifer has been a featured speaker at the Washington State Lean Transformation Conference for the past 6 years.   She is currently writing her first publication, a field guide to understanding, defining, and transforming organizational culture.